TERMS & CONDITIONS

TERMS & CONDITIONS

HQ PACKAGES | Design and manufacturers of packaging systems

Limitation of Liability

Any indirect, special, incidental or consequential damages, whether contractual or other legal theory, including without limitation, loss of profits, loss of business or other economic damages, shall not be liable.

Design Orders

HQ Packages is providing refunds or credits for any requests only for design services. 

When issued, all development instructions are final till confirmation and not reimbursable.

Sales Tax Policy

We apply sales tax on orders issued from the state of Texas. If you are exempt from tax, please submit your certificate of exemption at the time of placement of the request.

DELAY

Seller shall not be liable for any loss, harm, dentition or delay arising from causes beyond his reasonable control, such as acts of God, acts of the purchaser, acts of civil or military power, explosions, strikes, floods, epidemics, war, disturbances, delays in shipping, government restrictions or embargoes or difficulties in acquiring the required labor, equipment, manufacturing facilities or transport.

Complaints INSPECTION: complaints for any material loss or damage must be made with a copy of the delivery carrier’s inspection report.

Proofs and Color Accuracy COLORS GURANTEE

HQ Packages guarantees that its prints can meet CMYK trade standards. We cannot guarantee “match-print” color fidelity and can’t stop slight color shift throughout an order. As a result of we cannot management the color copy of a customer’s pc monitor, we cannot guarantee that the actual print color can exactly match any preview because it seems your monitor.

ORDER CANCELLATION

Refund / Exchange Policy: Each order is customized and designed for each client. Once the order has been printed, we will not be able to offer refunds or replacements unless the product purchased is faulty. Every performance related issues must be acknowledged by HQPackages within 10 business days (from the day of order shipped / picked up). If you receive a faulty product, please contact us.

Overruns/Underruns

We will normally deliver the exact quantity of goods ordered plus a small extra quantity. There is no additional charge for the additional number.

Production Speed, Shipping and Delivery Policy of Orders:

Production speed and printing time starts after your artwork / files have been submitted, reviewed and accepted by our Prepress Department, you have to authorized a press-ready proof (whether electronic or hard copy) and a full payment including applicable taxes, shipping and handling fees has been made.

HQ PACKAGES offers Standard 9 to 11 business days to ship the product and 5 or 7 business days plan for expedite shipping (with 3 business days for ground Shipping) to any One Location per order within USA/Canada/Australia/ UK with No quantity or No weight limit. Shipping to additional destinations will be charged extra. We do not guarantee shipping and delivery transit times and are not responsible for delay, loss, damage or theft to the printing products during shipping and delivery

No Liability for Errors:

We are not to be held responsible if there are errors in the final printed product, such as: spelling and grammar errors, punctuation of Font Mistakes Graphics, punctuation of marks Erroneous fonts, die lines, crop marks.

Changes to Website and Terms and Conditions

Changes to the Website and Terms and Conditions We reserve the right to change any portion of our Website and Terms and Conditions with or without warning to our Website users or customers at any time.

Discount

All purchases are subject to any trade discount agreed with HQ Packages and available at the time of purchase.

Freight Charges / Refund Policy

No freight or distribution fees shall be refunded to the Customer.

Order processing

Order processing will not begin until we received a verified order and a full payment.

Credit Card/ Credit Card

We accept MasterCard and Visa credit cards. If you do not have a credit card please utilize one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under in the Your Account section available for use whenever you’re ready! Sorry for the inconvenience.

LAW

The Terms and Conditions shall be regulated solely by and construed in accordance with the laws of the USA, the courts of which shall have exclusive jurisdiction in any case, except that we have the right, in our sole discretion, to initiate and seek proceedings in alternate jurisdictions.

Our pre-production specialists will assist you with documentation and technical helps, our constructor will make a drawing, and our designer will make the packaging attractive

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